Turn client chats into structured tickets, SLA control, escalations and support analytics.
Telegram is fast and natural for clients — but invisible for operations.
Important client questions disappear inside long Telegram threads.
It is not always clear who is responsible for the answer or resolution.
Teams do not see which questions are overdue or close to breach.
Managers answer clients, but real resolution depends on tech, finance or setup teams.
It is hard to understand repeated issues, team load and client risk.
Mydesk.help listens to client Telegram groups, groups fragmented messages, creates tickets, assigns owners, tracks SLA, manages escalations and gives managers a clear view of what needs action.
Automatically create tickets from client group messages — webhook, group detection, client mapping, history.
Group multiple short messages into one meaningful request, not three duplicated tickets.
AI detects request type, topic, priority, sentiment and confidence — bug, question, billing, complaint, integration.
First response and resolution deadlines for every ticket. Overdue and at-risk tickets surfaced.
Separate the client communication owner from the specialist currently solving the issue.
AI drafts or sends answers from approved KB. Suggest, human-approve, or auto-reply for safe questions.
Close tickets only after the client confirms — inline ✅ Resolved / ❌ Not resolved buttons.
SLA, workload, repeated topics, bottlenecks and team performance in one dashboard.
RU / EN / KA per group — localized templates, buttons, CSAT and AI replies.
Mydesk.help uses AI safely: classification, summaries, draft replies, multi-intent detection, escalation suggestions and KB-grounded answers — with human approval when confidence is low.
A regular helpdesk shows the responsible manager. Mydesk.help also shows who is currently blocking or solving the issue — find bottlenecks by employee, department, ticket type and client.
Control client support chats, SLA and team workload across CRM, IT, SaaS and agencies.
Manage investor, buyer and agent Telegram groups around payments, documents and bookings.
Turn resident group messages into structured maintenance and billing tickets.
Control guest requests and internal service tasks across reception, housekeeping and maintenance.
Manage IT, HR, Finance and office requests from company chats.
Mydesk.help supports a service architecture: each client or company gets a separate support workspace with branding and configuration.
Self-hosted solutions and fine-tuning for the client's business processes are available.
Set the language per group — Telegram buttons, confirmation messages, CSAT requests, AI replies and templates follow.
Connect your Telegram bot
Add the bot to client groups
Mydesk.help creates tickets from messages
AI classifies, summarizes and suggests replies
Managers control SLA, owners and escalations
Analytics shows performance and bottlenecks
You do not need another chat.
You need control over client conversations.
Start turning chat messages into tickets, SLA control, escalations and support analytics.
Tell us about your support operations and we'll be in touch.